Hop In Rideshare operates the Hop In Rideshare mobile application available to users in Perth, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and related services.
Effective Date: 05 Nov 2025
Hop In Rideshare (“we”, “our”, “us”) operates the Hop In Rideshare mobile application (the “App”) available to users in Perth, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and related services.
We may collect the following types of information:
Personal Information: Name, phone number, email address, and payment details when you create an account or book a ride.
Location Data: Real-time location while the App is in use to enable pickup, drop-off, and navigation.
Usage Data: App activity, crash logs, and performance metrics to improve functionality.
Device Information: Device model, operating system, and identifiers for analytics and security.
We use your data to:
Provide and manage rideshare services.
Match riders and drivers efficiently.
Process payments and issue receipts.
Improve user experience and app performance.
Ensure safety, prevent fraud, and comply with legal obligations.
Communicate with you about trips, promotions, and updates.
We may share your information with:
Drivers or Riders: Limited data necessary for ride coordination.
Service Providers: Third-party vendors (e.g., payment processors, mapping, SMS services).
Legal Authorities: When required by law or to protect our users and the public.
We do not sell your personal data to third parties.
We retain personal information only as long as needed for operational, legal, or security purposes. Location and trip data may be stored for recordkeeping and safety compliance.
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss.
You may:
Access, correct, or delete your personal data.
Withdraw location permissions at any time (though the app may not function properly).
Contact us to request account deletion or data export.
Hop In Rideshare is not intended for individuals under the age of 17. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. The latest version will always be available within the app and on our website.
If you have any questions or concerns about this Privacy Policy, please contact us:
Hop In Rideshare
Email: info@hop-in.app
Location: Perth, Western Australia
