Trust & Safety

Guidelines to safe Ridesharing in Australia.

Your safety is important. Take it seriously. We want to keep our community safe and help you to travel with others with more assurance.

In an emergency, call Triple Zero "000"

For police assistance where there is no immediate danger or to
report non-urgent crime call 131 444.

Review Profiles

Read what members say about themselves and what other members have said about them. Profile information helps to provide a good introduction to each member. We also encourage all members to upload a photo of themselves.

Easy messaging

Get in touch before you travel. Use your Hop in messaging system to easily keep track of a conversation about your trip. That way, the email addresses and the phone number associated with your Hop in account are kept private.

Trust your instincts

If a person, situation or profile seems unsafe for any reason, move on. Don’t worry about seeming rude. Be clear about your boundaries and don’t be shy about stating them. If you’re uncomfortable staying alone with a member, consider staying with other members.

During the trip

Agree on a public meeting spot that’s convenient, comfortable and safe. Driving can be an adventure – embrace it! But remember to be direct and upfront if you have any sudden change in plans. If you’re going on a longer trip, don’t forget to have a full tank, food and water.

Have A Backup Plan

Know your options. If something doesn’t work out with your travel mate, or if they missrepresented themselves or their vehicle, make sure you have alternate options.

After you return

You can help make that community better by leaving us a feedback on our facebook page.

Legal Disclaimers

Hop in does not verify the status of the driver’s license, review the driving record, or review the criminal record of any driver. Hop in is not responsible for the safety of any vehicle utilized by a driver. Hop in does not verify the status or sufficiency of any automobile insurance coverage maintained by a driver or applicable to the car being utilized.